--- title: "Frappoint" space: "Frappoint" url: "https://docs.navari.co.ke/frappoint/introduction" updated: "2026-08-04" --- **Frappoint** is a modern, scalable appointment booking system built on the **Frappe Framework**. It is designed to handle real-world scheduling complexity such as multiple **services**, **providers**, **shared resources**, and **variable availability**, while remaining flexible enough to integrate seamlessly with **ERPNext**. It acts as an appointment orchestration layer that sits between: - **Services** (what is being offered) - **Providers** (who delivers the service) - **Service Units** (where or with what the service is delivered) - **Slots** (when the service can happen) - **Bookings** (the confirmed outcome) It handles everything from **service definitions** to **provider availability**, **slot management**, and **appointment lifecycle**, making it ideal for any business where appointments and resource allocation are essential ## Why Frappoint Most appointment systems break down when faced with real constraints such as: - Multiple providers offering overlapping services - Shared resources (chairs, rooms, equipment) - Variable service durations and buffers - Provider-specific availability and shifts Frappoint addresses these challenges by: - Treating **availability as data**, not computation, avoiding overbooking or resource conflicts. - Separating **business rules** from **booking logic**, providing a consistent experience for customers across multiple service providers. - Allowing **resource-aware scheduling**, enabling administrators to easily manage providers, services, and service units. The result is a system that is predictable, extensible, and production-ready. ## Key Features - **Service-Centric Scheduling:** Define services, their duration, buffers, and required resources. - **Provider Management:** Add providers, assign services, and configure shifts and availability. - **Slot Generation:** Pre-generate bookable slots based on shifts, service duration, and buffer times. - **Service Units:** Manage physical or logical resources (chairs, rooms, machines) to prevent conflicts. - **Booking Management:** Create, reschedule, or cancel appointments with real-time availability checks. - **Customer Management:** Track customers, their booking history, and contact information. - **Pricing & Rules:** Flexible pricing per service, provider, or unit, with buffer and booking policies. - **Notifications:** Configurable appointment confirmations and reminders via email or SMS. - **Calendar Integration:** Sync appointments with Google Calendar for providers and staff. ## Under the Hood 1. [Frappe Framework](https://github.com/frappe/frappe) - A full stack web application framework written in Python and JavaScript, offering a robust foundation with database abstraction, user authentication, and a REST API. 2. [Frappe UI](https://github.com/frappe/frappe-ui) - A Vue-based UI library providing a modern user interface and reusable components for building single-page applications. 3. [Vue.js](https://vuejs.org/) - The progressive javascript framework, an approachable, performant and versatile framework for building web user interfaces.