---
title: "Arrange Return Pickups"
description: "Use **Return Request** to record why goods should come back and the quantities expected. Approval, physical collection, inventory receipt, quality decision and "
space: "Vuna Transport"
url: "https://docs.navari.co.ke/vuna-transport/returns/pickups"
updated: "2026-11-09"
---

Use **Return Request** to record why goods should come back and the quantities expected. Approval, physical collection, inventory receipt, quality decision and customer settlement are separate steps.

## Choose the correct source

For a later **customer return**, select the Customer first, then a submitted non-return Delivery Note or Sales Invoice. Use **Get Delivered Items** to choose source items and return quantities where the action is offered. A POD-generated request already contains the rejected delivery information; do not fetch the delivered items again as a second return.

For a Sales Invoice without Update Stock, use the linked Delivery Note. If several Delivery Notes are linked, the selection dialog asks which delivery to use. An Update Stock Sales Invoice can supply its own return items and credit-note stock reversal. The Sales Return inspection path in the next guide requires a return Delivery Note; do not assume the invoice-only path supports that same inspection action.

For a **depot return**, select Return Context = Depot, the source depot warehouse and the original submitted incoming Stock Entry. The receipt search checks incoming item warehouses, not only a form-level target warehouse. Select the received items/batches and quantities to return and choose a different receiving Return Warehouse.

You can return goods received earlier; this is not limited to the current trip's rejection. The remaining returnable balance and active return requests still restrict the quantity. Depot returns use stock transfers, not customer credits or Sales Returns.

## Approve and assign the pickup

Review the reason, quantities, custody, receiving warehouse and appropriate Company-arranged Delivery Method. Submit the request and meet any configured approval state before assigning work.

For direct assignment, choose **Actions → Assign Pickup to Delivery Trip**, select an active submitted same-company trip, then choose a matching **Pickup Stop**. A customer request must match that customer; a depot request must match the depot holding the goods. The driver cannot be sent to an unrelated stop merely because it is on a convenient trip.

Supported depot requests can instead generate Transport Demand and follow load/allocation planning. Keep return pickup loads separate from normal outbound depot transfer loads. Do not use both planning and direct assignment for the same pickup quantities.

## Record what was actually collected

The driver completes the pickup task with actual quantities, stock identity and the person releasing the goods. Explain uncollected quantities in Remarks. A partial pickup does not change the original expected quantity into a claim of full collection.

For depot-owned stock, submitted pickup proof posts Add-to-Transit stock into the assigned vehicle warehouse. Receive it later with End Transit at the approved return warehouse. For customer goods, pickup proof records custody; inventory is received through the reviewed Sales Return rather than a fictitious warehouse transfer from the customer.

## Unplanned collection is an exception

Only when **Allow Unplanned Return Pickups** is enabled can a driver record an unplanned collection at an existing stop on a started trip. The customer/depot and eligible original Delivery Note or incoming Stock Entry identify the available items. Record location, reason, released-by contact and actual goods.

This evidence goes for dispatch review; it is not permission for the driver to approve a Return Request, issue credit or invent stock receipt. Do not collect the same goods again after review creates the follow-up request.

> [Video: Submitting an approved Return Request, choosing a matching trip stop and completing a partial pickup]

Continue with [Receive and Inspect Returned Goods](/vuna-transport/returns/inspection).