---
title: "3.1 Items & Customers"
space: "Zambia Compliance Via Digitax"
url: "https://docs.navari.co.ke/zambia-compliance-via-digitax/core-workflows/items-customers"
updated: "2026-05-16"
---

Zambia Compliance via DigiTax supports synchronization of Items and  Customers with ZRA SIS. Proper setup of master data helps ensure  successful transaction validation and compliance reporting.

# Item Setup

![](/files/Item Registration workflow.webm)







Items intended for submission to SIS should be configured with the  required compliance classification details. These include values such as  :

- Item Classification
- Taxation Type
- Country of Origin
- Packaging Unit
- Unit of Quantity
- Product Type
- Item Type.

Items intended for submission to SIS should be configured with the  required compliance classification details. These include values such as  :

- Item Classification
- Taxation Type
- Country of Origin
- Packaging Unit
- Unit of Quantity
- Product Type
- Item Type.

These values can be configured directly on the Item, inherited from  the Item Group, or automatically populated from the defaults configured  in SIS Settings. This helps reduce repetitive setup and improves  consistency across items.

If an Item is not intended for synchronization with SIS, users may  enable the option to prevent item submission. When this option is  enabled, compliance classification fields are no longer mandatory for  that Item.

# Item Synchronization

When an Item is created or updated, the system checks whether the  Item has already been submitted to SIS and whether an active SIS  Settings configuration exists.

If automatic synchronization is enabled and the Item is eligible for  submission, the Item details are automatically transmitted to SIS.

Items may also be submitted manually using the available SIS  actions on the Item form. Depending on the current status, users can  also trigger update or resubmission actions directly from the Item  record.

## Customer Setup

Customer synchronization is based on the Tax ID configured on the  Customer record. When a valid Tax ID is available, the customer becomes  eligible for synchronization with SIS services.



When a Customer with a configured Tax ID is created or updated, the  system can automatically synchronize the customer information to SIS  if automatic submission is enabled and an active SIS Settings  configuration exists.

Customer records may also be submitted manually using the available SIS actions on the Customer form.

This synchronization helps ensure that customer information used  during invoice processing remains aligned with compliance requirements  and available within SIS workflows.